CLIENT TESTIMONIAL
“Ordinary mail makes up the majority of all customer communication in the campaign. On any one-day we would receive upward of 300 ‘snail mail’ enquiries” in the Sydney office alone. This meant that agents would have bags and bags of mail they needed to sort through. These enquiries would then need to somehow be converted into an electronic format so as to efficiently respond to all customer requests within their designated SLA’s”
- Joe Tawfik, Contact 121 Director.
EmailLogic
What is EmailLogic?
With employees relying more and more on email as their primary information exchange tool, the effective management and storage of all email correspondence is a critical step for any business - remember those emails contain important and often irreplaceable IP!
EmailLogic has been designed to do just that – a product specifically developed to help businesses manage and store the ever-increasing number of emails received across their organisation. An easy to use product, EmailLogic combines Email Archiving and Email Management to provide a complete solution for businesses or smaller working teams.
EmailLogic gives businesses the power to safely archive, manage and access all corporate emails, and with its web based portal interface EmailLogic gives you the tools to easily and safely access the intelligence locked away in corporate emails.
How does EmailLogic work?
EmailLogic captures all emails from email accounts nominated by the administrators. This means while emails are arriving in your email account, EmailLogic captures a copy and stores them in the EmailLogic repository (Email Archive). Once captured, these emails cannot be deleted, thus ensuring your business meets compliance requirements for the holding of email records. However, they can be moved to folders and linked to communities.
EmailLogic is comprised of two major components,Email Archive and Email Knowledge Portal - working together to give you a single solution for managing and storing all your corporate emails.
Email Archive: Captures all your inbound & outbound email traffic, archiving all emails to a central knowledge repository [Features]
Email Knowledge Portal: Allows users to safely access & gain control over the knowledge held in corporate emails. What’s more, the Email Knowledge Portal features an easy to use web portal interface & easy to use search facilities – making it simple for all employees to navigate & search [see screenshot of search capabilities] the ever increasing number of emails. [Features]
What benefits does EmailLogic offer?
Ensure compliance with legislative and corporate requirements for the holding onto email records
Efficiently discover email records in court cases, disputes and other matters
Greatly reduce storage space needed for emails - protecting one of your most valuable assets
Implement effective email management – key to any organisation’s knowledge management strategy
Unlock the knowledge trapped in emails - making information accessible in a safe and secure manner
Enhance your communications - automating services within and outside the organisation
Link emails to their related projects - providing access to project knowledge that is held in emails
Guarantee that all emails cannot be altered once they have been archived
Increase email server scalability, reliability and recovery
Access archived email contents and attachments - easy, quickly and securely
Manage the growing volume of emails across your business
Increase employee and administrator productivity
Search the entire company's email message archive
Save time and money managing personal and corporate inboxes
Protect your corporate intelligence