IntraLogic
Scenario 4
You have just won a contract to process customer correspondence for an international airline. With correspondence arriving daily from more than 3 continents, you need a solution that will be able to capture both physical and electronic documents as they arrive across your offices nation-wide
More importantly, this system needs to ensure that all the information is captured according to enquiry types, SLA’s – in a multi-lingual capacity…
IntraLogic enables the capturing and storing of all enquiries, whether they are paper, electronic or mail, across all your sites according to type. What’s more, the workflows automatic escalation capacity in IntraLogic means you can capture and process all enquires according to SLA requirements. IntraLogic gives you the capacity to process correspondence, customer enquires etc within agreed service level commitments, regardless of when the enquiry came in, or whether it originated as paper or email.
IntraLogic is also flexible enough to cater to multi lingual enquiry types.